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Showing posts with label Effective. Show all posts
Showing posts with label Effective. Show all posts
The 7 C's of Effective Communication, by a Communication Coach
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I am a big fan of themes! If you have been reading my articles for a while now, you would have noticed that I like to use acronyms, abbreviations and cute ways to remember things. This is due to my need and dare I say ability to take detailed information from various sources and condense it into an easy way to remember it, so that I can use it when I need it. Today we are travelling the 7Cs of effective communication in business.
Controlled - Control yourself, your body language, pace, tone, etc., and control the audience or listener. Control the topic and avoid big digressions, control your emotions, control the venue if possible so as to be in a comfortable area and room.
Conversational - do not lecture, do not whine, and do not get angry or over-emotional. Have a conversation. No matter what the other person or people do, in a meeting, negotiation, when a customer is complaining, etc. keep control and keep it conversational. This means back and forth, active listening, and not getting over-emotional for no good reason. Do not get sucked into an argument that will harm your image later.
Confident - people are less likely to challenge you and more likely to follow you if you present yourself with confidence. Your voice should be loud enough and at a controlled pace, your body language should be strong (not stiff) with a straight back, meaningful gestures, great eye contact, etc. And the content of your speech or presentation or point to be made should also come from a confident place, i.e. you know what you are talking about! Do not think that BS will work all the time with everyone. When you have researched and prepared well, you feel confident, and you can let that shine through!
Competent - you have to back it up. Whatever you are saying or selling, be not only prepared but able to back it up. You must be good at what you are suggesting others follow you on as well, if you are asking for a leadership role. Why should I listen to you? Answer that question before you meet the group.
Calm - If you are calm, they are more likely to both calm down others (if agitated) and to continue to communicate calmly. Control your breathing, pace, volume, etc. in a relaxed way. Use rhythmic gestures as well. Nothing fast and darting. Think Yoga movements!
Clear - Do not beat around the bush. State exactly what you want people to do, or why they should follow you. Don't let people guess your meaning. State clearly your objectives or desires, and people will respect you for your leadership and ideas. Please still include the 3Ps (Polite, Professional, Positive) when you deliver your message though.
Concise - Do not waste valuable time. Say what you have to say and ask what you need from your listener or team, and then let them go. When giving suggestions or advice or orders, give them with appropriate details delivered in a short, concise way.
Okay, I hope that you have learned how to use the 7Cs and can start implementing them today in your personal and professional communications. Any questions? Please do not hesitate to get in touch with me. Thank you.
Ric Phillips is the president, head coach & trainer of 3V Communications Ltd., a Toronto-based communications skills consultancy. Their mission is to help you and your staff get to the next level of effective interpersonal, professional and ESL-related communication skills and strategies, using the 3V system of targeting verbal, vocal and visual communications during coaching & training. For more information please visit the homepage http://www.3vcommunications.ca/.
Thank you!
Top 7 Habits of Highly Effective Bosses
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Having a good boss makes a great difference in any work environment. But what traits make a highly effective boss who not only earns the respect of team members but also of peers and superiors? Experience being a given, here are 7 habits of effective bosses that not only earn them the respect but also enable them to handle any challenge that comes their way:
They are decisive - Effective bosses are known to make decisions quickly and are slow to change those decisions. That's often seen as stubborn or even resistant to change but it boils down to this: A boss that changes his or her decisions frequently is seen as indecisive, confusing, and loses the respect as a team leader. Often those who change decisions often rely too heavily on impressing others with their title and position instead of understanding what's in front of them. Well informed quick decision making is a signature of highly effective bossesThey make definite plans and know how to execute them - Leading by guesswork without definite plans can be seen as disorganized. For the most part, effective bosses take the time to think things through, weigh all options and come up with viable ways to address positive and negative risks that may arise. Essentially, they plan their work and work their plan.
They have good personalities - I remember during the first week of my new job, I was told how tough and mean my boss was. With that in mind, no one was more surprised than I when he invited me to a party at his house during the first week of my new job. I went and it was the best party I ever went to. He saw me, made time to ask me how I was doing. The following week at work, it was business as usual but that party was a topic of discussion. He was still one of my toughest bosses that pushed to be a better analyst but he knew how to laugh and have a good time with everyone.
They sympathize with others - It's easy for some bosses to dismiss the personal issues of team members citing that if it's not work related then it's not that important. That was the party line for many years but effective bosses realize that paying attention to team members as well as their work is essential to having a productive team. Not only does it make the employee feel like they matter, it is also good business. A boss that sympathizes and provides resources to his/her team is a part of the holistic business approach that is good for team morale as well as business at large.
They are masters of details - A former boss of mine looked at one of my data sheets and told me what happened during the fourth week in January 1996 and why the strategy we were using in February 2007 needed to align with that. It was both scary and amazing. His in-depth knowledge of such details not only showed me that he respected the seriousness of his position but it also inspired me respect my position that much more.
They take full responsibility for themselves and their team - When a mistake is made, it is easy for a boss to (subtly or overtly) point the finger. But the best bosses I've seen have embodied the motto The buck stops here. For any and all errors, they take responsibility and choose not to blame anyone else for their mistakes. That habit earns the respect of not only their team but also of their superiors.
They know how to enlist the cooperation of others - For any project to work, there needs to be 'buy-in' from all parties. There are many ways to enlist cooperation but an effective boss knows that one of the best ways is to use referential authority to induce team members' and project sponsor cooperation.
Dianne Dixon is a certified professional who left the US to return to her homeland of Jamaica, WI. She is an Agribusiness owner/Entrepreneur and blogger who contributes to a variety of sites on topics such as health & wellness, personal development, life in Jamaica and more. In Jan 2012 she published her first e-book, Jamaican Foods Min-E-Book. Please check out some of the other similar posts at Transitionyte.com.
Ten Effective Uses for GIS You Might Not Know About
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GIS is mapping and analysis software that is being used by a rapidly growing number of professions because it is so versatile and powerful. Everybody uses maps, but very few know how maps are used behind the scenes by others to keep things running smoothly. Here is a list of just 10 of the many uses that GIS has to offer.
1. Real estate
Are you thinking of buying a new house? With GIS you can check out houses before you decide to buy. What kind of neighborhood is the house in? What is the historical value of real estate in the area? What are the driving and shopping conditions like in the area? You can find out the answers to these questions using GIS.
2. Delivery route optimization
GIS is used by companies such as UPS and USPS to analyze delivery route patterns.
This helps minimize the routes that their trucks take reducing delivery time and expense. Not only does this show the shortest route, but GIS can also be used to reveal streets that have increased traffic, stop lights and other obstacles that can slow down delivery time. GIS can help determine if a faster route is available to the driver by revealing less congested streets. Geographical information systems can also help delivery companies by minimizing the number of times that the trucks cross each others paths reducing the number of delivery trucks in each zone.
3. County zoning plans
By using GIS, counties can keep track of city zones, and keep precise records of where electrical lines, and underground piping systems are located. Counties can also keep track of parcel data, and easement information.
4. Track species
Geographical information systems can be used by state conservation departments to keep track of conservation lands. Conservation departments can also analyze species migration patterns and to monitor endangered species.
5. Traffic patterns for road improvements
Current road conditions and street traffic patterns can be analyzed to determine when roads need repairs. GIS can also be used to better manage stop lights and stop signs in order to eliminate traffic jams and increase traffic flow rates.
6. Economic growth
Businesses can use GIS to analyze shopping trends and determine if a new store would be profitable. You can also check out what times of the day the new store would have the heaviest traffic to determine the new store hours.
7. Model scenarios to test theories
Do you want to know what kind of impact building a dam will have on the environment? GIS can be used to test theories, and help discover potential problems before a project is built. This can result in greener, safer projects being built.
8. Track and maintain assists
By adding a GPS device to equipment, businesses and governments can use GIS to keep track of where there equipment is. This allows for better management of resources. If an item is stolen or misplaced by workers, GIS can be used to pinpoint the exact whereabouts of the equipment. The result is less wasted money from a reduction of lost time and equipment.
9. Crime mapping
Law enforcement can benefit from GIS to monitor where crimes happen, and determine where high crime rate areas are. Geographical information systems can also be used to keep tract of sex offenders, and those who are on parole. GIS can also be used to create buffer zones around businesses and government buildings. For example, law enforcement can check to see if a business that is selling liquor is inside a school zone or not.
10. Emergency and disaster monitoring
Natural disasters and emergencies can happen at any time. GIS can be used to help emergency workers plan and prepare for them, and provide help when a disaster does happen by organizing search grids to maximize rescue efforts.
This is just a small list of many of the exciting things that GIS is being used for. Geographical Information Systems has many uses that can make boring data reveal new trends and patterns that is useful to a large number of fields.
To learn more about the many uses of GIS feel free to visit us at http://www.dms-mapping.com/ to learn more.
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