The 7 C's of Effective Communication, by a Communication Coach





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I am a big fan of themes! If you have been reading my articles for a while now, you would have noticed that I like to use acronyms, abbreviations and cute ways to remember things. This is due to my need and dare I say ability to take detailed information from various sources and condense it into an easy way to remember it, so that I can use it when I need it. Today we are travelling the 7Cs of effective communication in business.

Controlled - Control yourself, your body language, pace, tone, etc., and control the audience or listener. Control the topic and avoid big digressions, control your emotions, control the venue if possible so as to be in a comfortable area and room.

Conversational - do not lecture, do not whine, and do not get angry or over-emotional. Have a conversation. No matter what the other person or people do, in a meeting, negotiation, when a customer is complaining, etc. keep control and keep it conversational. This means back and forth, active listening, and not getting over-emotional for no good reason. Do not get sucked into an argument that will harm your image later.

Confident - people are less likely to challenge you and more likely to follow you if you present yourself with confidence. Your voice should be loud enough and at a controlled pace, your body language should be strong (not stiff) with a straight back, meaningful gestures, great eye contact, etc. And the content of your speech or presentation or point to be made should also come from a confident place, i.e. you know what you are talking about! Do not think that BS will work all the time with everyone. When you have researched and prepared well, you feel confident, and you can let that shine through!

Competent - you have to back it up. Whatever you are saying or selling, be not only prepared but able to back it up. You must be good at what you are suggesting others follow you on as well, if you are asking for a leadership role. Why should I listen to you? Answer that question before you meet the group.

Calm - If you are calm, they are more likely to both calm down others (if agitated) and to continue to communicate calmly. Control your breathing, pace, volume, etc. in a relaxed way. Use rhythmic gestures as well. Nothing fast and darting. Think Yoga movements!

Clear - Do not beat around the bush. State exactly what you want people to do, or why they should follow you. Don't let people guess your meaning. State clearly your objectives or desires, and people will respect you for your leadership and ideas. Please still include the 3Ps (Polite, Professional, Positive) when you deliver your message though.

Concise - Do not waste valuable time. Say what you have to say and ask what you need from your listener or team, and then let them go. When giving suggestions or advice or orders, give them with appropriate details delivered in a short, concise way.

Okay, I hope that you have learned how to use the 7Cs and can start implementing them today in your personal and professional communications. Any questions? Please do not hesitate to get in touch with me. Thank you.

Ric Phillips is the president, head coach & trainer of 3V Communications Ltd., a Toronto-based communications skills consultancy. Their mission is to help you and your staff get to the next level of effective interpersonal, professional and ESL-related communication skills and strategies, using the 3V system of targeting verbal, vocal and visual communications during coaching & training. For more information please visit the homepage http://www.3vcommunications.ca/.
Thank you!


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Top 10 Small Business Ideas for 2012





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Starting a small business takes a lot of planning and the ability to execute your business plans. Though it doesn't require a big capital for a small business however you cannot lose your capital as this will cause a serious trouble on the financial front at the same time your future expansion plans. If you have knowledge about how to run a business successfully, you won't be able to take a wrong move that can affect your business plans. Before we go on further to the small business ideas, refer to the tips for running a small business.

• Can it sustain your everyday expenses and can it profit you.

• Can it raise enough funds to get it running for a long time and can become a profitable venture.

• Is it something that is needed everyday and does it has an appeal to sell on a steady basis?

• Is it something that you know how to do and can you do it well?

• Is it something that you like to do and doesn't mind you at all doing it over and over again?

Now that we know our objective in putting up a small business let's go forward and see what are the best idea for small business this 2012.

1. Online business - this may include article writing/blogging, virtual assistant, translator, copy writer or bookkeeper, data entry, etc. This is one of the ideal business ideas for beginners would be to take advantage of various online business opportunities. By doing online data entry and online paid survey jobs, you can earn money per hour for your work. The more accuracy and consistency you show in your job, the more work you will get.

2. Mobile apps development - almost all people nowadays possesses a mobile phone and included on the mobile phone is application that people always uses. Calendars, Alarm Clocks, notepads are some example of applications that are commonly downloaded. Whether this is a businessman, a politician, an artist or just an ordinary person has a lot or even tons of mobile application.

3. Make-up artist or hair salons - Providing either makeup artist services or hair salons is yet another interesting small business idea. Makeup artists are in great demand in the fashion and entertainment industry. If you have the required makeup skills and talent, you can start your own company and do the makeup of television and movie stars. By providing good service, you can get long-term contracts which will increase your revenues greatly. The great thing about hair salons is that they are a sure thing. No matter how dismal the economic climate, women will still scrape together the money to get their hair done, even if they have to let their nails go. So hair salons with talented stylists and well-priced services will still be real money makers.

4. Cleaning services (pool, yard, garage etc.) - A cleaning service is a good business proposition for a person who relishes the idea of cleaning apartments, homes and commercial establishments. Housekeeping is an art and people are typically deterred by the prospect of getting grease, tough stains and odors out of carpets, keeping their bathroom clean and eliminating odors from their refrigerator. Hence, a cleaning service can be a steady source of income assuming that there are no immediate competitors. Otherwise, one would have to spend money on advertising and this may eat into one's profits. Cleaning services can operate round the clock since residential apartments are generally cleaned during the day while commercial buildings are cleaned after office-hours. Considering that cleaning services earn popularity and goodwill through word of mouth, a job that is well done will rarely go unnoticed.

5. Elder assistant or baby sitting - being a babysitter doesn't require you to have a license, with more parents needing to work and offering a home based child care can be a great way of starting your own business while taking care of your own kids too. The growing numbers of senior baby boomers also provide growing business opportunities for senior care. In-home care and senior residences are the obvious ones, but don't forget all the related opportunities such as driving, delivery, catering and cleaning services for seniors who want to stay in their homes. You can certainly develop your own business providing care for seniors.

6. Recycler - the best thing of being a recycler is that you're not just earning your own money and you're also helping the environment. Average homeowner doesn't always know where or how to recycle the stuff they've got. A pickup truck are all you'd need to start buying or simply offering to remove scrap metal, old computers, electronics, ink cartridges and other recyclable materials.

7. Event management/party planner - Event management or party planning can also be a good option for a small business. Event planners have to organize a particular event by taking into consideration the suggestions given by their clients. This job requires creativity, patience and ability to get work done from people on time. It can help you be a successful event planner if have a good team of creative professional that can help you organize the event under you.

8. Online selling - whether this is a pre-loved or brand-new stuff you can still earn big bucks. This is being popularized by e-bay. There are still some people who have a whole lot of money and are willing to spend it on the name products that matter. Luxury handbags, scarves, and shoes for women are still selling well, for instance.

9. Social media consultants - With the ever rising of the social media era and the giant social networking sites, such as Facebook, Twitter, and You tube, businesses have been taking advantage of this to gain more exposure for their brands and products. With more than 800 million active users in Facebook alone, business promotion in this top social networking site is now a priority for business owners and marketers. If you have the social media marketing skills that can outsource likes and follows for your client's business, then this business can help you earn cold cash on the Internet.

10. Pet related services such as pet sitter, pet cleaning and grooming services - Most Canadians and Americans loves pet especially dogs and feeding, caring for them and pampering their pooches a spending priority. Kennels, doggie daycare, dog treat bakeries and dog resorts are few of the things that you may want to venture in.

These are not necessarily ideas for businesses that anyone can start however you can get some idea on the list above. But in my opinion, these are business opportunities that are going to provide real chances to make money in 2012 and beyond. Business that is done right, in the right place and for the right people may be profitable enterprises for years to come. If you've been considering a sale in 2012, take your time and do it right. Plan ahead, research your market and stand out from the competition. Knowing the sales process is half the battle. With proper preparation, you can ensure a stress free transition and a financially successful exit from your business.

More detailed information and useful advice can be found at http://www.funded.com/ Created by Mark Favre, it offers expertise and assistance with developing and funding your concept, including a private forum for queries and discussions. If you need access to investors and funding providers, please do check our website.


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